Last updated: August 12, 2026
RETURNS FOR STANDARD PRODUCTS
Standard, non-personalized products may be returned within 30 days after delivery. To qualify, the item must be unused, in its original condition and packaging, with proof of purchase.
To request a return, use our Contact page at https://www.flash-beyond.com/pages/contact before sending anything back. Items returned without prior authorization may not be accepted. If approved, we will provide return instructions. Return shipping responsibility will be confirmed based on the reason for the return and applicable law.
CUSTOM PET PORTRAITS
Custom pet portraits are made specifically from your photos and choices. We use a design-approval process before hand-making begins:
• We review your submitted photos and prepare a design preview.
• One or two reasonable design refinements are included before approval.
• You may cancel the custom portrait for a full refund at any time before you approve the design preview.
• After you approve the design preview, personalized hand-making begins. Change-of-mind cancellations and returns are generally not available after that point.
This does not limit your rights if the order arrives damaged, is incorrect, is defective, or materially differs from the design preview you approved. Contact us promptly through our Contact page with your order number and clear photos. Depending on the circumstances, we will repair, remake, replace, or refund the affected item at no additional cost.
DAMAGE, DEFECTS OR INCORRECT ITEMS
Please inspect your order after delivery. If it is damaged, defective or incorrect, contact us promptly through our Contact page with your order number and photos so we can make it right.
REFUND TIMING
When a refund is approved, it will be issued to the original payment method. Banks and card providers may need additional processing time after we issue it.
LEGAL RIGHTS
Nothing in this policy excludes rights that cannot be excluded under the consumer laws that apply to your purchase. Personalized or made-to-order goods may be treated differently from standard goods in some jurisdictions.
QUESTIONS
Please use https://www.flash-beyond.com/pages/contact for any return, cancellation or refund question.